Account Services and
Risk Control Leadership
Risk Control Leadership
Caroline Ruiz
Director, Account Services
Angel Fear
Assistant Director, Account Services
Elizabeth Owens
Director, Risk Control & Consulting
Mary Ciccaglione
Assistant Director, Risk Control & Consulting
Meet Your Team
Every HAI Group policyholder has a dedicated support team consisting of a licensed insurance agent and a skilled risk management professional with extensive experience in multifamily affordable housing. Meet them below. Please note that your Account Services and Risk Control contacts are subject to change.
Find Your Team
Brent Arbour
Senior Account Executive
800-873-0242, ext. 348
Account Service Team: FL, GA
Michelle Bozzuto
Regional Manager
800-873-0242, ext. 289
Account Service Team: NY, MS
Lee Brown
Senior Risk Control Consultant
800-873-0242, ext. 207
Risk Control Team: AR, IA, KS, LA, MN, NE, ND, OK, SD, TX
Ben Bussiere
Account Executive
800-873-0242, ext. 430
Account Service Team: AR, AZ, KS, LA, MO, MT, ND, NE, SD
Mary Ciccaglione
Assistant Director, Risk Control & Consulting
800-873-0242 ext. 284
Risk Control Team: DC, ME, MA
Kathy Cudmore
Senior Account Executive
800-873-0242, ext. 339
Account Service Team: DC, MD, VA, WA, OR, IA, ID, WY
Justin Gonzales
Senior Account Executive
800-873-0242, ext. 401
Account Service Team: MA, NV, TX
Blake Hayes
Senior Risk Control Consultant
800-873-0242 ext. 232
Risk Control Team: IL, IN, KY, MI, MO, OH, WV, WI
Derek Hodder
Account Executive
800-873-0242, ext. 424
Account Service Team: CT, RI
Jennifer Humphrey
Senior Account Executive
800-873-0242, ext. 440
Account Service Team: CA, PA
Lyle Luth
Risk Control Consultant
800-873-0242 ext. 446
Risk Control Team: NH, PA, NY
Nicklaus Mayo
Senior Risk Control Consultant
800-873-0242, ext. 327
Risk Control Team: CT, NJ, RI, VT
Toai Nguyen
Account Executive
800-873-0242, ext. 349
Account Service Team: ME, MI, NC, NH, SC, TN, VT, WV
Jeff Nielsen
Account Executive
800-873-0242, ext. 334
Account Service Team: AL, DE, IL, IN, MN, UT, KY
Adam Puello
Senior Account Executive
800-873-0242, ext. 421
Account Service Team: TX
Amy Smith
Senior Account Executive
800-873-0242, ext. 260
Account Service Team: NJ, OH, WI
J.B. Smith
Senior Risk Control Consultant
800-873-0242 ext. 351
Risk Control Team: AL, DE, FL, GA, MD, MS, NC, SC, TN, VA
Nathan Tripler
Regional Manager
800-873-0242, ext. 210
Account Service Team: CO
Nick Witkowski
Senior Risk Control Consultant
800-873-0242, ext. 216
Risk Control Team: AZ, CA, CO, ID, MT, NV, NM, OR, UT, WA, WY
Brian Ziegenbalg
Team Lead, Customer Support Representative
800-873-0242, ext. 283
Account Service Team: OK
