Account Services and Risk Control Leadership
Caroline Ruiz
Director, Account Services
Angel Fear
Assistant Director, Account Services
Elizabeth Owens
Director, Risk Control & Consulting
Mary Ciccaglione
Assistant Director, Risk Control & Consulting
Meet Your Team
Every HAI Group policyholder has a dedicated support team consisting of a licensed insurance agent and a skilled risk management professional with extensive experience in multifamily affordable housing. Meet them below.
Find Your Team
Brent Arbour
Senior Account Executive
800-873-0242, ext. 348
Account Service Team: FL, GA
Michelle Bozzuto
Regional Manager
800-873-0242, ext. 289
Account Service Team: NY, MS
Lee Brown
Senior Risk Control Consultant
800-873-0242, ext. 207
Risk Control Team: AR, IA, KS, LA, MN, NE, ND, OK, SD, TX
Ben Bussiere
Account Executive
800-873-0242, ext. 430
Account Service Team: AR, AZ, KS, LA, MO, MT, ND, NE, SD
Mary Ciccaglione
Assistant Director, Risk Control & Consulting
800-873-0242 ext. 284
Risk Control Team: DC, ME, MA
Kathy Cudmore
Senior Account Executive
800-873-0242, ext. 339
Account Service Team: DC, MD, VA, WA, OR, IA, ID, WY
Justin Gonzales
Senior Account Executive
800-873-0242, ext. 401
Account Service Team: MA, NV, TX
Blake Hayes
Senior Risk Control Consultant
800-873-0242 ext. 232
Risk Control Team: IL, IN, KY, MI, MO, OH, WV, WI
Derek Hodder
Account Executive
800-873-0242, ext. 424
Account Service Team: CT, RI
Jennifer Humphrey
Senior Account Executive
800-873-0242, ext. 440
Account Service Team: CA, PA
Lyle Luth
Risk Control Consultant
800-873-0242 ext. 446
Risk Control Team: NH, PA, NY
Nicklaus Mayo
Senior Risk Control Consultant
800-873-0242, ext. 327
Risk Control Team: CT, NJ, RI, VT
Toai Nguyen
Account Executive
800-873-0242, ext. 349
Account Service Team: ME, MI, NC, NH, SC, TN, VT, WV
Jeff Nielsen
Account Executive
800-873-0242, ext. 334
Account Service Team: AL, DE, IL, IN, MN, UT, KY
Adam Puello
Senior Account Executive
800-873-0242, ext. 421
Account Service Team: TX
Amy Smith
Senior Account Executive
800-873-0242, ext. 260
Account Service Team: NJ, OH, WI
J.B. Smith
Senior Risk Control Consultant
800-873-0242 ext. 351
Risk Control Team: AL, DE, FL, GA, MD, MS, NC, SC, TN, VA
Nathan Tripler
Regional Manager
800-873-0242, ext. 210
Account Service Team: CO
Nick Witkowski
Senior Risk Control Consultant
800-873-0242, ext. 216
Risk Control Team: AZ, CA, CO, ID, MT, NV, NM, OR, UT, WA, WY
Brian Ziegenbalg
Team Lead, Customer Support Representative
800-873-0242, ext. 283
Account Service Team: OK
